Return Policy

Return Policy

Custom-Made Products

Each piece at Art by North is produced especially for you, in your chosen format and finish. As every print is made to order, returns are not possible after production.

In accordance with EU Directive 2011/83/EU on Consumer Rights, custom-made or personalized goods are exempt from the standard right of return, as they are produced specifically for order.

Damaged or Defective Items

Each artwork is carefully packaged to ensure it arrives in perfect condition. In the rare event that your piece is damaged in transit or arrives with a defect, we will provide a replacement or full refund.

To report a damaged or defective item:

1. Document the issue by photographing the artwork and its packaging as soon as it arrives
2. Send the images and your order details to studio@artbynorth.com within five days of delivery
3. Our studio will arrange a replacement at no additional cost
4. If a replacement is not possible, a full refund will be issued

Order Cancellations

If you need to cancel your order, please contact us immediately. Once production has begun, cancellations may not be possible as each piece is custom-made for your order.

Contact Us

If you have any questions about our return policy, please contact us at: studio@artbynorth.com